Refund policy

1. RIGHT OF WITHDRAWAL

In accordance with European regulations, you have a 
14 calendar day period from receipt of your 
order to exercise your right of withdrawal, without having to 
justify a reason.

This period runs from the day you receive the last item 
in the case of an order comprising several products delivered separately.

2. RETURN CONDITIONS

To be accepted, the returned product must:
- Be unused and in resaleable condition
- Be returned in its original packaging if possible 
  [adjust according to the designer's repackaging instructions]
- Be accompanied by the order form or order number

[Point to be decided: can a product delivered AND assembled by the customer 
be returned once assembled? If so, under what 
repackaging conditions — to be confirmed with the supplier]

3. HOW TO MAKE A RETURN

To initiate a return, contact us at [contact email]  
stating your order number and the reason for the return. We 
will provide you with the procedure and the return address 
within [timeframe to be specified].

4. RETURN COSTS

[To be decided: who covers the return shipping — the customer 
or KITA? As the furniture is bulky, this point has a real 
financial impact and should not be left to chance]

Example wording if borne by the customer:
"Return shipping costs are the responsibility of the customer, except in the case 
of a defective product or one that does not match the order."

5. REFUND

The refund is issued within 14 days of 
receipt of the returned product or proof of shipment of the 
return, whichever comes first. The refund is 
made using the same payment method as the one used for 
the purchase, unless otherwise agreed.

6. PRODUCTS DEFECTIVE OR DAMAGED ON DELIVERY

If a product is received damaged or defective, contact us 
within [timeframe to be specified] of receipt, with photos 
as supporting evidence. A replacement, a repair (via a spare part 
if applicable) or a full refund will be offered to you, 
at no cost to you.

 

7. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

[To be verified with a legal advisor: made-to-order 
or customized products may be excluded from the standard right of withdrawal 
under European law — relevant if KITA one day 
offers customization options]

8. CONTACT

For any question relating to returns and refunds:
[contact email]